Complaints Procedure

If you are unhappy with the service you receive from the Local Government Boundaries Commissioners you have the right to complain.

Complaints policy

The Local Government Boundaries Commissioners complaints policy is designed to deal with complaints in relation to the functions carried out by the Commissioner and its staff.

If you feel that the Local Government Boundaries Commissioners has made a wrong decision or you may be unhappy about a service you received and you wish to address the issue by way of a formal complaint.

The Local Government Boundaries Commissioners aims to treat everyone fairly and any complaints will not affect any services provided to them.

The Local Government Boundaries Commissioners will carry out a thorough investigation into all complaints received and will at the very least apologise if a mistake has been made or a service has been provided at a standard below what you would expect.

Complaints procedure

If you wish to make a complaint then you should write to the office of the Local Government Boundaries Commissioners about which you wish to complain.

Once the complaint is received by the office of the Local Government Boundaries Commissioner the complaint will be acknowledged within two working days.  Your complaint should be answered within ten working days following receipt.

If there is a legitimate reason that your complaint cannot be answered within ten working days, the office of the Local Government Boundaries Commissioner will write to you to outline the reason for the delay and the expected date of reply.

If you remain unhappy with the responses you still have the right to contact the Northern Ireland Public Services Ombudsman to ask that your complaint be investigated. You may do this in the following ways:

By writing to:

or

By telephoning:
Telephone: 028 9023 3821
Textphone: 028 9089 7789
email: nipso@nipso.org.uk
Website: https://nipso.org.uk/